1. Based on the information you provided us with, we will quote you for a service call and diagnosis from an LDAR Engineer
2. If requested we can inform you of our earliest available appointment (this is normally same-day or next-day)

1. If we feel we can help, we'll email you confirming our earliest available appointment or advise you if we feel it would be uneconomical to repair your appliance
2. If you have requested a call we will call you back as soon as we can, although if we feel we may not be able to help you we might text a response.
3. If you indicate that you would like to go ahead with the quote, we'll send you a prepayment request email
4. Once the prepayment is received, we'll schedule an engineer for you and confirm everything via email.

This means that once on your premises the engineer will conduct a thorough assessment of the appliance, diagnose the fault and resolve the issue if possible.

No, the quotation price does not include parts. If any parts are required to fix your appliance, these will be charged as an additional cost and may require an additional visit.

No, the call-out and labour charge is included in the quotation price and the engineer will fit any parts free of charge should they need to come back for another visit.

You will be required to pay the callout charge in advance! We are a credible, trusted and reputable Limited company.

Our sister company First Serve UK has been in business since 2002 and has over 880 5-Star Google Reviews.

Please note the callout charge includes the diagnosis, labour, VAT and is non refundable.

Once the callout/prepayment has been made we will dispatch an engineer to you at the date and time mutually agreed, there is normally a two hour window unless otherwise stated.

In the case where we repair your machine and you call us for the same problem, we will come back and attend to your machine for no extra charge.

London Domestic Appliance Repair gives all our customers one free warranty repair in 12 months plus parts for washing machines only.